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Pro-Elite Strength Systems is your solution for American made weight room equipment and supplies with world beating value

Cancellation and Return Policy

Pro Elite Return Policy
All returns must be authorized by Pro Elite in advance. All returns must take place within 30 days of receipt of goods and are subject to a restocking fee of up to 50%, based on the condition of the item when it arrives at the Pro Elite Corporate Office and it has been evaluated by the Pro Elite staff. Custom manufactured items (colors other than black paint and gray upholstery, custom logos, etc.) may be subject to higher restocking charges. Call Pro Elite at 801-886-2006 for a return authorization number and for complete return instructions.

Customer is solely responsible for shipping any returned product to Pro Elite. Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping and insurance charges and all risk of loss for the return product during shipment. Customer agrees that all returned products will be 100% complete as shipped by Pro Elite. If any component of the returned product is missing, Pro Elite's Return Policy will be breached and Pro Elite may in its sole and absolute discretion reject the entire return or choose to impose additional charges against the customer for replacement of the missing component(s).

Pro Elite will not refund to Customer the original shipping charges.


Order Cancellation Policy
Items that are cancelled after 48 hours are subject to a Cancellation Fee of up to 50%. If an item is cancelled that has already shipped, please see our Return Policy. Custom manufactured items (colors other than black paint and gray upholstery, custom logos, etc.) may not be cancelled after manufacturing has begun.


Camps, Clinics, WRSC Certifications, Installation, or Other Service Cancellation or Change Policy
If travel fares or accommodations have been booked by Pro Elite after the event date is confirmed, the customer is responsible for all change or cancellation fees.


Damaged Items
Upon arrival of a shipment from Pro Elite, inspect all merchandise for damage and confirm that all items were received before signing the Shipping Receipt or Bill of Lading. Note any shortages or damage on the Shipping Receipt or Bill of Lading. Call Pro Elite within 24 hours to notify us of any damage or shortages in a shipment.

If the Shipping Receipt or Bill of Lading is signed as complete and no damage is noted, or if Pro Elite is not notified within 24 hours, the customer is responsible for any shortages or damage found at a later date.


Warranty
All Pro Elite and Manufacturer's Warranties are available to the Original Purchaser only
Frames – Lifetime warranty
Linear bearings and cables – 1 year warranty
Upholstery and grips – 120 day warranty
Flange bearings, pulleys, and guide rods – 5 year warranty
Vinyl Platform Center - 3 year warranty
Custom Logos – 120 day warranty
Other Pro Elite Products carry a 1 year warranty against manufacturer's defects